Plumbing business software that books, quotes and gets you paid

What a plumbing day actually looks like

Plumbing work moves at two speeds. There are planned jobs: fixture swaps, repipes, water heater installs and remodel rough-ins. Then there are the calls that cannot wait: a slab leak, a sewer backup, no hot water on a cold morning. Good plumbing scheduling software has to handle both without wrecking the day.

In Dheed, each service has its own length plus travel and cleanup buffers, so a drain clearing and a tank install do not get the same slot. You can mark services as emergencies, and those can be booked any time, even outside your normal hours. Service areas work by ZIP code, ZIP prefix or city, so a caller two counties over is caught before a truck rolls. For the calendar in detail, see our page on field service scheduling software.

Seasons shape the board too. Winter cold snaps bring frozen and burst pipes. Heavy spring rain brings sump pump and backup calls. The days after a big holiday meal bring kitchen drain clogs. Time off and closures can be set for one person or the whole shop, so you can block a tech for a full day install and keep everyone else open for service calls.

Plumbing business software that answers the emergency line

When your hands are wet, the phone loses. The AI receptionist for small business add-on answers with your business name, knows your services, hours and area, and books into your real calendar. Dheed includes editable emergency scripts per trade, so you decide what counts as urgent: an active leak, no water, sewage in the house. Urgent calls are flagged and texted to you right away. Every call is saved on the customer with a summary, transcript and recording.

That makes emergency plumbing call answering possible on nights and weekends without a paid answering service. It is available on Pro and Business for $250 a month with 500 minutes, plus a one time setup fee.

Quotes that win the water heater job

Replacement work is where a plumbing month is made or lost. A Dheed estimate can hold up to three options, for example repair the gas valve, replace with a standard tank, or upgrade to a tankless unit. Each option pulls from your price book of services, materials and fees, with its own discount and sales tax on the right amount. The customer reads it on their phone, picks an option, checks the agreement box and signs with a finger.

Using Dheed as a plumbing estimate app also keeps water heater replacement quotes from going cold. An automation recipe can follow up on unsigned estimates with an email, then a call task for you. When the customer signs, the deal is marked won and a job is created. Read more about our estimate and invoice app for contractors.

Job details the tech needs

Jobs hold visits on the schedule, the crew, line items, notes and private photos. Shoot the corroded fitting before and the new one after, and both stay on the job. Each technician sees only their own jobs, which keeps customer details limited to the people doing the work.

Get paid before you leave the driveway

Dheed works as plumber invoicing software from the same job. Bill the full amount, or take a deposit on a bigger install and credit it on the final invoice after tax. Customers pay by card into your own Stripe account. Online card payments carry Stripe's fee plus a Dheed platform fee of 1% on Free and Starter, 0.5% on Pro and 0.25% on Business. You can also record cash, check, Zelle or bank transfers by hand.

Overdue reminders can go out at 3, 7 and 14 days, and the payment receipt recipe thanks the customer when they pay. Reports show what you collected each month, what is unpaid by age, and which lead sources turn into paying jobs.

A setup checklist for your shop

1. Pick Plumbing as your industry so the stages and words fit your work.
2. Add your services with lengths and buffers, and mark the emergency ones.
3. Enter your service area ZIP codes.
4. Load your price book: common parts, flat rate repairs, trip fees.
5. Turn on the speed to lead and overdue invoice recipes.
6. Add the business texting add-on so reminders and review requests go out by text. Carrier approval usually takes a few days to a few weeks.

Plumbing business software only helps if your whole team uses it, so start small and add pieces as you go. To see how leads and the pipeline tie in, read the CRM for service businesses overview. Ready to compare costs? See plans and pricing, or start free.

Frequently asked questions