What Dheed does and what stays in your EHR
Dheed holds contact details, appointment times, inquiries, invoices and messages. It is not built to store diagnoses, symptoms, medications, insurance member IDs or chart notes. Dheed does not claim HIPAA compliance and does not sign a business associate agreement, and healthcare businesses see a notice asking them not to enter patient health information.
A simple rule for your team:
- In Dheed: name, phone, email, preferred time, visit type in plain words such as "new patient visit" or "follow up", and payment status.
- In your EHR or practice management system: anything clinical, anything about why the person is really coming in, and insurance details.
Medical office front desk automation for calls you cannot answer
Most missed calls happen at lunch, at opening, and after close. The AI Receptionist add-on answers on your Dheed number with your clinic name, knows your services, hours and location, and offers real open times. You choose whether it books directly or takes requests for staff to approve. Each call is saved with a summary, transcript and recording, and urgent calls are flagged and texted to you.
That makes it a practical AI receptionist for cash pay medical clinics, where many new callers are price shoppers asking what a visit costs and when you can see them. You add your visit types and prices, and it answers those questions the same way every time.
After hours answering software for medical practices
After hours answering software for medical practices has one job that matters more than booking: sending true emergencies elsewhere. The emergency script is editable, so you can make sure anyone describing chest pain, trouble breathing or another emergency is told to hang up and call 911. Everyone else can book the next open time or leave a request. The AI Receptionist is available on Pro and Business for $250 a month with 500 minutes, plus a one time setup fee. Our team builds it around your clinic and tests calls with you first. See the AI receptionist feature for details.
Missed call text back for medical offices
Some callers hang up before booking. Missed call text back for medical offices closes that gap. After an AI Receptionist call ends without a booking, the Missed call text back recipe sends the caller a short text about a minute later, such as "Thanks for calling. Reply here or call back to pick a time." It goes only to numbers that have not opted out, and it works only on calls the AI Receptionist answered on your Dheed number, not on a regular voicemail line. Read how it is set up on the missed call text back page.
Medical appointment reminders that keep the schedule full
Dheed sends email confirmations and a 24 hour reminder for every appointment. With business texting turned on, patients also get a text the day before, and an optional 2 hour reminder. A reply of C confirms the visit. A reply of R creates a high priority call back task for your front desk. Texts wait during quiet hours, 9 PM to 8 AM in your time zone.
Keep reminder wording generic. "Your visit at Lakeside Clinic is tomorrow at 10:30 AM" is fine. The reason for the visit does not belong in a text. Learn more about appointment reminders.
A week one setup checklist for a small clinic
- Pick your medical industry type so Dheed uses words like patients and providers.
- Add visit types with lengths and buffers, and set provider hours and time off.
- Write your phone rules: what the receptionist can quote, what it must never discuss, and the 911 line in the emergency script.
- Turn on the Instant lead reply and New lead follow-up recipes so new patient inquiry tracking starts with a text and a task.
- Connect Stripe so self pay patients can pay invoices by card. Card payments carry Stripe's fee plus a Dheed fee of 1% on Free and Starter, 0.5% on Pro and 0.25% on Business.
- Brief your team on what not to type into notes.
Dheed is one piece of an all-in-one business platform that also covers websites, texting and reports. To compare costs for your clinic, see plans and pricing, or start free.
Frequently asked questions
Can a small medical practice use an AI receptionist for after hours calls?
Yes, for scheduling and inquiries. With the AI Receptionist add-on on Pro or Business, calls are answered with your clinic name, open times are offered from your real calendar, and you get a summary after each call. It is not a nurse line and should not give medical advice, so your emergency script should tell urgent callers to call 911.
Is Dheed HIPAA compliant?
No. Dheed does not claim HIPAA compliance and does not sign a business associate agreement. Healthcare businesses see a reminder not to enter patient health information. Use Dheed for names, phone numbers, appointment times and payments, and keep clinical details in your EHR.
How does missed call text back work for a medical office?
When an AI Receptionist call on your Dheed number ends without a booking, the Missed call text back recipe can send the caller a text about a minute later. It only goes to numbers that have not opted out. It does not work on calls to a phone line that Dheed does not answer.
What does medical office front desk automation cost with Dheed?
The platform starts on a Free plan at $0, with Starter at $29 a month, Pro at $79 and Business at $149. The AI Receptionist is $250 a month with 500 minutes plus a one time setup fee, and business texting is $50 a month for 1,000 texts. Plans are month to month.