A full schedule, and a team that knows the plan

How field service scheduling software works in Dheed

Set it up once and every booking follows the same rules:

• Services with their length, travel and cleanup buffers, price, and whether they count as emergencies.
• Staff schedules: who can be booked, their own hours inside your business hours, and which services they do.
• Service area booking checks by ZIP, ZIP prefix or city.
• Booking rules: start time intervals, minimum notice, how far ahead people can book, and whether bookings confirm on their own or wait for approval.
• Closures and time off for the whole business or one person.

Availability uses your own time zone and handles daylight saving time. When the AI receptionist for small business books a caller, it holds the slot while it talks, so nobody else grabs it.

A technician scheduling app your crew will use

The calendar shows a week grid on a computer and a simple agenda on a phone. Jobs hold visits, crew assignments, line items, notes and private photos, so job scheduling with photos means the next person on site sees what the last one saw. Technicians see only their own jobs and can start and complete them from the field.

For crew scheduling for small business teams, invite each person with a role. Six roles control who can see and change what, and workspaces keep separate locations or departments apart while sharing one customer list.

Appointment reminders by text and email

Customers get emails when an appointment is booked, requested, approved, moved or cancelled, plus a reminder 24 hours before. With the business texting software add-on, texts go out too: a day before reminder, an optional 2 hour reminder, and replies of C to confirm or R to ask for a call back. Templates are editable, and quiet hours hold automatic texts overnight.

Recurring service scheduling

Maintenance plans, weekly cleanings and monthly treatments are the backbone of many service businesses. Recurring service scheduling in Dheed lets you set a plan to repeat every week up to every year, with a start date, time, length, assignee, end date and the price shown to the customer. Dheed books the visits as real appointments 45 days ahead and keeps month end dates correct. If the plan changes or pauses, future visits are cancelled quietly and rebooked.

Our guide on how to set up recurring service plans walks through pricing and a sample plan.

Fit for your trade

Pick your industry and Dheed uses your words and stages. See how scheduling fits HVAC business software for seasonal tune ups or landscaping business software for weekly routes. Since scheduling is part of the CRM for service businesses, every visit ties back to the customer, the estimate and the invoice.

A setup checklist for your first week

1. Add each service with a realistic length and a travel buffer.
2. Enter your service area ZIP codes.
3. Set each technician's hours and the services they do.
4. Decide which bookings confirm on their own and which need approval.
5. Add holidays and planned time off.
6. Turn on reminders, and texting if you use it.
7. Move your recurring customers onto recurring services.

Scheduling is on every plan, including Free. See plans and pricing or start free and try the field service scheduling software with your real week.

Frequently asked questions