Before anything else: Dheed is not a patient record system. It does not claim HIPAA compliance, and dental offices see a notice not to enter patient health information. Use it for scheduling and growth, and keep clinical details in your practice management software.
Dental office scheduling software that works beside your PMS
Pick Dental office when you sign up and Dheed uses your words: patients, treatment plans and providers. Services such as a new patient exam, a cleaning or a consult each get their own length and buffers. Staff schedules set each provider's hours, the services they offer and their time off, intersected with your office hours. Holds and a recheck stop two people from booking the same slot.
Think of Dheed as the layer that wins and keeps patients, while your practice management system keeps the chart. For a multi-location group, workspaces keep each office's appointments and pipeline separate while the team stays shared.
New patient inquiry tracking
Every new patient call, website form and ad lead becomes an inquiry with its source and an owner. Tasks with due dates make sure call backs happen. The pipeline shows where each one stands, from inquiry to first visit booked. New patient inquiry tracking also feeds reports, so you can see which sources bring patients who actually book.
Dental front desk call answering
The AI receptionist for small business add-on answers when the front desk is busy, at lunch and after hours. It uses your office name, knows your services and hours, and books into your calendar or takes a request for you to approve. It should not give clinical advice, so keep its script to scheduling and office questions. Urgent calls are flagged and texted to you, and each call saves a summary, transcript and recording. It is $250 a month with 500 minutes on Pro or Business, plus a one time setup fee.
Dental appointment reminders and confirmations
With the business texting software add-on, patients who agreed to texts get dental appointment reminders the day before and an optional reminder two hours ahead. A reply of C marks the appointment confirmed. A reply of R creates a high priority call back task and emails the person assigned. Texts wait during quiet hours, 9 PM to 8 AM, and reminders for a moved appointment are dropped. The add-on is $50 a month for 1,000 texts, and carrier approval usually takes a few days to a few weeks.
Keep reminder templates free of clinical details. "Your appointment with us is tomorrow at 9 AM" is enough.
Dental recall scheduling with recurring visits
Hygiene recall is the steady base of many practices. Dheed's recurring services repeat a visit on a schedule, from every week up to once a year, with a time, length and assigned provider. Visits are booked as real appointments 45 days ahead, so the calendar fills early. If a patient changes their schedule, future visits are cancelled quietly and rebooked. That makes dental recall scheduling less dependent on someone remembering to call.
Treatment plan options and payments
Dheed's treatment plans can hold up to three fee options that a patient reviews and signs on their phone. Keep the wording financial, such as "Option A, fee", and leave clinical notes in your records system. Invoices can be sent by link, and patients pay by card into your own Stripe account. Card payments carry Stripe's fee plus a Dheed platform fee of 1% on Free and Starter, 0.5% on Pro or 0.25% on Business. Dheed does not file insurance claims.
Reviews, website and a dental practice crm
After a visit, a review request can go out by text, at most once every 90 days per patient. Read how to get more Google reviews for a local business for more ideas. The website builder for service businesses add-on includes privacy, terms and accessibility pages and a contact form that creates inquiries. Together these make Dheed a simple dental practice crm for growth, not records.
Choosing dental office scheduling software starts with what you want the front desk to stop doing by hand. Read the CRM for service businesses overview, see plans and pricing, or start free.
Frequently asked questions
Does Dheed replace my dental practice management software?
No. Dheed is not a patient record, charting, imaging or insurance claims system. Many offices keep their practice management software for clinical and billing work and use Dheed for new patient calls, reminders, follow ups, reviews and the website.
Does Dheed claim HIPAA compliance for dental offices?
Dheed does not claim HIPAA compliance. Dental offices see a notice not to enter patient health information, so keep clinical details out of Dheed and use it for scheduling and growth.
Can patients confirm dental appointments by text?
Yes, with the business texting add-on. Patients who agreed to texts get a reminder the day before and an optional one two hours ahead. Replying C confirms, and R creates a call back task for your team.
Can the AI receptionist book new patients for a dental office?
Yes, on Pro or Business. It answers with your office name, knows your hours and services, and books into your real calendar or takes a request for you to approve. It texts you a summary after every call.